Frequently Asked Questions

General Questions

What types of jars do you sell?
We offer a wide variety of jars, including mason jars, glass jars, and specialty containers. Explore our collection at masonjarsstore.com.

Do you ship internationally?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination.

How can I track my order?
Once your order ships, you’ll receive a tracking link via email.

Ordering & Shipping

How long does shipping take?
Domestic orders typically arrive within 3–7 business days. International orders may take longer.

What if my order is delayed?
Delays can happen due to high demand or shipping carrier issues. Check your tracking link for updates.

Can I change or cancel my order?
If your order hasn’t shipped, contact us immediately. Once shipped, changes can’t be made.

Returns & Refunds

What’s your return policy?
Unused items in original packaging can be returned within 30 days. Visit masonjarsstore.com for details.

How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return.

What if my item is damaged?
Contact us with order details and photos of the damage for assistance.

Product Care & Use

Are your jars dishwasher-safe?
Most jars are dishwasher-safe, but handwashing is recommended for longevity.

Can I use these jars for canning?
Only jars labeled as “canning-safe” should be used for preserving food.

How should I store my jars?
Keep them in a cool, dry place away from direct sunlight.

Wholesale & Bulk Orders

Do you offer wholesale pricing?
Yes! Visit masonjarsstore.com for bulk pricing options.

What’s the minimum order for wholesale?
Minimum quantities vary by product. Contact us for details.

Can I customize jars for my business?
Custom branding options are available for large orders.